Currax’s commercial field team operated across a fragmented information landscape.
Reps needed accurate, compliant answers to clinical, product, and policy questions to effectively prepare for and follow up on interactions with HCPs—but had no fast, trusted way to access them. Critical information was dispersed across multiple systems, documents, and teams, making it difficult to locate when it was needed most. Even routine operational questions—such as travel expense policies or internal processes— required time-consuming searches.
In practice, this meant reps were often:
Digging through PDFs, training materials, and multiple iPad apps to locate a single data point
Searching email threads and HR handbooks for policy answers
Reaching out to managers or senior trainers who were
frequently unavailable
